Website Terms of Use

Terms and Conditions

By registering for any of the Surreal Academy Classes, please be aware you are agreeing to the following Terms & Conditions:

You acknowledge that you are purchasing a product, course, or coaching sessions from Surreal Digital Ltd.

Refunds & Exchanges

Online Courses/ePDFs

We uphold a 30-day return policy, granting you the opportunity to request a return within 30 days of receiving your item. For any inquiries regarding returns, feel free to contact us at [email protected].

Upon approval, you will receive an automatic refund to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have elapsed since the approval of your return without receiving the refund, kindly reach out to us at [email protected].

Individual Coaching Sessions: 

6-month Timeframe: By engaging in our services, you acknowledge that all coaching session credits have a 6-month expiration date from the date of purchase. Failure to utilize the sessions within this timeframe will result in the expiration of the credit.

1-hour Session: Each coaching session spans 1 hour and cannot be divided.

Cancellation Policy:  Refunds will not be issued if you cancel within 48 hours before the scheduled session.

Rescheduling: If you need to reschedule a coaching session, please notify us at least 24 hours in advance to avoid forfeiture of the session credit.

No-show Policy: Failure to attend the session will automatically render the session void.

Emergencies: In the event of unforeseen circumstances or emergencies leading to cancellation within the 48-hour window, we may consider exceptions on a case-by-case basis.

Technical Issues: Should technical difficulties arise that prevent the completion of a coaching session, we will work with you to find a suitable resolution, which may include rescheduling the session or issuing a credit.

Coach Cancellations: In rare instances where the coach must cancel a session, we will make every effort to reschedule at a mutually convenient time or provide a refund or credit, as preferred by the client.

Refund & Exchanges: If you feel that the coaching session isn't the right fit for you within the first quarter of the coaching program, you can request a refund for the entire program. However, no refunds will be issued for spots after one-quarter course completion.

Homework Feedback: You acknowledge that your work will only get viewed by Surreal Digital Ltd if you submit your assignment(s) as directed. 

You also acknowledge that staff from Surreal Digital Ltd will view every piece of work submitted and provide feedback during the live session. 

Furthermore, you acknowledge that there is no feedback from Surreal Digital Ltd offered when the course is not live. Any feedback outside the live hours is at the individual discretion of the coach, since feedback and Q&A can take up a lot of the coach’s time. 

If you submit any work in class, you give permission for that critique (including your images) to be shared in any format. If you would like to opt out, please inform us in advance. 

 

Group Coaching Sessions: 

6-Month Timeframe: By participating in our group coaching sessions, you acknowledge that all coaching session credits have a 6-month expiration date from the date of purchase. Failure to utilise the sessions within this timeframe will result in the expiration of the credit.

Session duration: Each coaching session is pre-determined and agreed upon by all participants and cannot be divided. The structure of the sessions, including the number and frequency, topics covered each week, and any additional resources or materials provided to participants, will be outlined at least 48 hours before the start of the sessions. The coach reserves the right to adjust the structure according to the group's needs.

Refund & Exchanges: If you feel that the program isn't the right fit for you within the first quarter of the coaching program, you can request a refund for the entire program. However, no refunds will be issued for spots after one-quarter course completion.

Participant Expectations: Participants are expected to complete and submit homework assignments 24 hours ahead of the live coaching sessions. You acknowledge that your work will only be viewed by Surreal Digital Ltd if submitted as directed. Feedback will be provided during live sessions. Please note that outside of live session hours, feedback from Surreal Digital Ltd may not be available. Any additional feedback provided outside of live hours is at the individual discretion of the coach due to time constraints.

Questions Outside Classroom Hours: Questions that take less than 15 minutes to answer will be addressed within 48 hours. Questions requiring more time may be answered during the next live coaching session.

Continued Support: After the conclusion of the coaching program, access to follow-up sessions, online forums, or ongoing coaching services will be available for a fee. However, access to course materials during the program duration will remain accessible.

Attendance Policy: The timing of coaching sessions will be agreed upon one week before the live sessions start. Any absences or tardiness will not lead to makeup sessions, but recordings of missed sessions will be provided.

No-Show Policy: Failure to attend a scheduled session will automatically render the session void. We appreciate your respect for the time and commitment of both your fellow participants and the coach.

Technical Issues: In the event of technical difficulties preventing the completion of a coaching session, we will work with you to find a suitable resolution, which may include rescheduling the session or issuing a credit.

Coach Cancellations: In rare instances where the coach must cancel a session, we will make every effort to reschedule at a mutually convenient time or provide a refund or credit, as preferred by the client.

European Union 14-day Cooling-off Period

In compliance with regulations, if the product is being shipped to the European Union, you possess the right to cancel or return your order within 14 days, irrespective of reason and without justification.

Review of Homework 

Homework is only reviewed in coaching sessions, not in any self-paced online Courses/ePDFs. 

If you opt in for  coaching sessions, you also acknowledge that although staff from Surreal Digital Ltd will view every piece of work submitted and provide general feedback to class during any live coaching courses, and that only a handful of pieces will be chosen for specific critique (which will be shared with the class), and there is no guarantee that you will receive personal critique from Ginny Hongxin Wan during the course. 

You acknowledge that there is no feedback from Surreal Digital Ltd offered in any course which is not live.

Give Permission To Use In Surreal Academy Courses Homework 

You give permission for Surreal Digital Ltd to use any images you submit for critique in any of the Surreal Digital Ltd courses or community areas, competitions, social media pages & groups, or to any class gallery in any current or future class-related marketing or promotional strategies, online or offline. You will always be credited and will retain the rights to your work. If you would like to opt out, send us an email at [email protected]

You give permission to Surreal Digital Ltd to use any reviews or feedback you submit via email, survey, in the classroom comments, any live broadcasts by the Surreal Digital Ltd team, or via our private communities in any current or future class-related marketing or promotional strategies, online or offline.

COPYRIGHTS & LICENSES

You acknowledge that Surreal Digital Ltd is the owner(s) or licensee(s) of all intellectual property rights in the site and the digital products you purchase, including any databases that hold relevant information about the site and its products. They are protected by copyright or trademark registration and you may only use any of the digital products in line with these terms.

You acknowledge that all of the digital products that are available for sale on our site are owned or controlled by us. Upon payment of the price for any of these digital products, we grant you a non-exclusive, non-transferable license to use the digital products for your own personal, non-commercial use.

You agree that you shall not redistribute, transmit, assign, sell, commercially exploit, broadcast, modify, adapt, edit, sub-license, rent, share, lend, or transfer any digital products that you purchase through this site, or any of the contents delivered via Facebook Live or within our private communities.

You acknowledge that Surreal Digital Ltd reserves the right to delete any inappropriate comments in the classroom or any of the class-related community spaces, in order to provide and maintain a supportive classroom environment.

You confirm that you are purchasing a single license for this course for your individual use only. To inquire about educational/corporate rates (for official groups of 10 or more) please send an email to [email protected]

You acknowledge that Surreal Digital Ltd reserves the right to replace any advertised content with alternative content of an equivalent value without notice.

You acknowledge that Surreal Digital Ltd reserves the right to replace any advertised lead teacher or co-teacher with another suitable lead teacher or co-teacher chosen at Surreal Digital Ltd’s sole discretion without notice. This includes replacing Ginny Hongxin Wan for any particular course should she be unavailable due to unforeseen circumstances, such as illness.

AGE

Surreal Academy courses are intended for people over 18 years old. Any parent or guardian sharing content with under 18s (for example, in order for the child to draw while the adult is working on the class) does so with acknowledgement of full responsibility.

PRIVACY POLICY 

We are committed to protecting your privacy. Our privacy policy outlines how we collect, use, and protect your personal information. By using our services, you agree to the terms of our privacy policy.

FORCE MAJEURE

In the event of unforeseeable circumstances beyond our control, such as natural disasters or government actions, which may impact our ability to deliver services or honor commitments, we reserve the right to adjust or cancel services as necessary. We will make every effort to communicate changes promptly and provide suitable alternatives where possible.

PAYMENT DISPUTE

Any disputes related to payments, including chargebacks, payment processing errors, or fraudulent transactions, will be handled in accordance with our payment dispute resolution policy, which may include providing evidence of services rendered or contesting the dispute through relevant payment processing channels.

TERMINATION 

We reserve the right to terminate services or revoke access to courses for violations of our terms and conditions, unacceptable behaviour, or other reasons deemed appropriate by Surreal Digital Ltd. Any such termination will be communicated to affected parties and may be subject to appeal or dispute resolution procedures.

THIRD-PARTY PLATFORMS & LINKS 

Participants using third-party platforms or services provided in connection with our courses are subject to any additional terms and conditions imposed by those platforms or services. Surreal Digital Ltd is not responsible for the actions or policies of third-party platforms or services.

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

ERRORS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Surreal Digital LTD, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless Surreal Digital LTD and our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.

CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at [email protected]

 

These terms are effective since October 19th, 2022.